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Director of Implementation



United States · Remote
Posted on Tuesday, May 21, 2024


We are looking for a Director of Implementation to join our Customer Success team at MANTL. This role requires a deep understanding of customer needs, strong leadership skills, and the ability to collaborate across teams to deliver an exceptional implementation experience.

As Director of Implementation, you will:

Lead, develop, and inspire a team of implementation resources to deliver outstanding and on-time MANTL implementations, exceeding customer expectations, and driving revenue activation.

Deepen your understanding of our customers and their unique needs, building strong relationships and preemptively addressing concerns to ensure a positive experience throughout the implementation journey.

Work closely with the Sales, Product, Engineering, and Customer Success teams to align strategies and develop streamlined processes for client onboarding and implementation, facilitating a smooth transition and increased adoption post-launch.

  • Foster a positive organizational culture rooted in a growth mindset, where team members are empowered to excel and continuously develop their skills
  • Manage and optimize resource allocation, ensuring the appropriate staffing levels and skill sets to meet client demands and project requirements
  • Mentor the implementation team on effective communication, strategic approach, project management, and career advancement
  • Ensure alignment across teams on project timelines and resolution of blockers
  • Address issues and challenges to maintain project deadlines and quality
  • Stay abreast of the evolving Product Roadmap, proactively integrating the newly developed features and procedures into our implementation methodology
  • Keep leadership informed of critical issues, action plans for resolution, and project status updates, fostering transparency and accountability
  • Maintain accuracy and integrity of Salesforce projects as the central source of truth, with a focus on forecast accuracy and timely updates
  • Continuously evaluate and enhance the implementation process to increase efficiency and effectiveness
  • Stay up-to-date with industry trends, emerging technologies, and best practices

About You:

  • You have atleast 5+ years leading and managing an Enterprise SAAS Implementation or Delivery team of 6+ direct reports
  • You are a strong, hands-on operational leader who is able to execute against business objectives while developing their team
  • You have an understanding of how to build processes that scale with a fast-growing organization and the drive to continuously improve
  • You are flexible, cross-functional team player with proven experience collaborating and partnering across roles and departments
  • You thrive when dealing with ambiguity: copes effectively with change, shifts gears comfortably, can decide and act in an ever-changing environment
  • If you’re into building an amazing, great and enduring company, we’d love to talk to you

What We Offer:

  • MANTL offers a competitive compensation package including base salary, equity and benefits.
  • 100% covered medical, dental and vision insurance for employees & 50% coverage for spouses, dependents, and family members.
  • Unlimited PTO
  • Remote set-up allowance of $400
  • Creative and fun team-building events (improv, chocolate and wine tasting, happy hours)
  • Culture & DEI Committee that helps plan fun and educational virtual events that anyone can join!
  • Mental health and wellness programs
  • Parental Leave
  • And more!

What is MANTL?

MANTL is a fast-growing NYC-based FinTech SaaS company on a mission to build technology that will help America’s financial institutions and their communities thrive. Think Shopify, but purpose-built for community banks and credit unions. Our modern banking software helps level the playing field for smaller banks and credit unions by enabling them to grow digitally.

Our deposit origination platform is widely considered best-in-class in our industry, showing clear and material performance beyond any of our competitors. Check out what our CEO has to say about MANTL’s impact here. Our investors include CapitalG, Point72, Flourish Ventures, ClockWork, and BoxGroup.

The MANTL Culture:

Joining MANTL means joining an ambitious and exceptional team that solves complex problems every day.

People are our most important asset and the top reason we love working at MANTL. We're a group of passionate technologists who support an accountable, transparent, and collaborative culture that fosters productive and engaging discussions. We want to work with inclusive people who understand the importance of treating their colleagues exceptionally well. We’re always a work in progress — and we’re proud to be named one of Crain’s 100 Best Places to Work in New York City for two years running.

MANTL is an Equal Opportunity Employer. We do not discriminate against qualified applicants or employees on the basis of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by federal, state, or local law, rule, or regulation.